Plus Dept Help Center

FAQs

General

Do I need an account to place an order?

How secure is my personal information?

I have trouble ordering.

What size should I order?

Payments

What are my payment options?

Will I be taxed?

Will I be charged with custom duties?

When will my credit card be charged?

What happens if an item I've ordered is actually unavailable?

Shipping

What does shipping cost?

How long does it take?

Will I receive tracking information?

My order has been sent, why don't I see the tracking information?

Why did I only receive part of my order?

Why was I sent multiple tracking numbers?

Do you ship to PO boxes?

Returns

What is your return policy?

I have received the wrong product, what do I do?

Still have questions?

Contact Us